Get ready for ICE's new membership management system

The ICE is planning to launch its new membership management system in the summer of 2025. Members are being asked to make sure they’re prepared before a three-week outage begins.

The planned outage happening this summer is necessary to implement the new system and migrate data from the old one. It means some of the ICE’s services will be unavailable.

The ICE website, ice.org.uk, will remain online throughout the planned outage period.

A web page has been created with a detailed set of questions and answers to help members understand what they need to do to be prepared.

It is particularly relevant for volunteers (for example, reviewers and assessors), members on training or mentor supported agreements and candidates planning their Professional Review.

Which services won’t be available during the planned outage?

Members won’t be able to use any of the services that they access via the MyICE portal during the planned outage.

These include:

• IPD online
• Viewing or updating your details using MyICE
• Student, graduate and Fellowship applications
• Academic assessment applications
• TAGSO (the online training agreements system)
• Online payments for any ICE service (including subscriptions)
• CPD online
• The ICE virtual library
• Member search tool
• Approved employer search tool
• Booking events
• Viewing existing event bookings including Benevolent Fund bookings

Additionally, the ICE Virtual Library – the portal that members use to access a range of free and paid for ICE Publishing journals, archives and books – is being replaced by a new improved portal, Emerald Insight.

During the week commencing 21 July 2025, members will no longer be able to access the virtual library or the upgraded Emerald Insight portal until the new ICE membership management system has launched.

You can find out more about Emerald Insight by visiting the Emerald website.

Which services will continue to be available during the outage?

• Associate membership, Career Appraisal, Further Learning Exam and Experiential Learning Assessment applications
• The ICE Knowledge Hub
• Online news and information pages
• CPD audit (submission of records and review by auditors)
• Online guidance documents
• ICE Rewards
• Online ICE library services
• End Point Assessment applications via ACE360
• Professional Review applications
• Making BACS payments

What members will need to do

When the new system is launched, all members and other MyICE users will need to re-register their MyICE account and reset their password.

This is particularly important because members will also need their new login details to access their digital NCE subscription as well as Emerald Insight.

Members will be contacted in the weeks following the launch of the new system to let them know how to do this.

Any members who still have questions are encouraged to visit the question-and-answer webpage.